call center
Call center service
The call center is your first encounter with clients and patients. We offer 24/7 multi-channel call centers that blend smart automation with human sympathy to ensure quick response and quality stability.
Components of the solution
Unified channels: phone, WhatsApp, website, mail, chat.
Artificial Intelligence (Arabic/English).
Intelligent call forwarding, waiting lists, and immediate appointments.
Plates are direct indicators to measure the load and customer satisfaction.
Full integration with CRM and patient/patient records.
Plates are direct indicators to measure the load and customer satisfaction.
Full integration with CRM and patient/patient records.
Value and Benefits
- Reducing waiting time by up to 60%.
- Raising satisfaction and the rate of solving inquiries from the first communication (FCR).
- Reduce seat cost across automation and peak control.
- Improve data quality and speed decision making.
حالات استخدام
- Booking medical appointments
- Answer customer inquiries
- Follow-up after visit
- Complaint management
